Dino99 Privacy Policy

This dino99 Privacy Policy applies to personal information processed in connection with the dino99 website, member accounts, casino games, live dealer services, sports betting, promotions, payment features, security reviews, and customer support. It covers visitors and registered members, including Malaysian users accessing dino99 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations.

Personal information means information that identifies you directly or can reasonably be connected to you. Aggregated or irreversibly anonymised information that cannot identify an individual is not treated as personal information under this policy. By using dino99, you acknowledge the processing practices described below.

Dino99 determines why and how personal information is processed for core account and website operations. In some circumstances, authorised payment processors, identity verification providers, game suppliers, hosting providers, fraud-prevention services, and customer-support systems process information on behalf of dino99.

These service providers are permitted to use information only for authorised functions, subject to contractual, technical, and organisational controls. Where another provider independently determines its processing purposes, that provider may act as a separate data controller under its own privacy terms.

Dino99 collects different categories of information depending on how you use the platform. The information requested should be proportionate to account administration, security, transaction handling, service delivery, responsible gaming, and applicable compliance obligations.

Dino99 may also request source-of-funds or source-of-wealth information where reasonably necessary. Members should never send account passwords or one-time security codes to dino99 support.

Dino99 collects information directly when you register, verify an account, update a profile, deposit, withdraw, place a wager, use responsible gaming tools, enter a promotion, or contact support. Information may also be generated automatically when you browse dino99 or use its account features.

Additional information may be received from approved payment providers, identity verification services, fraud databases, game systems, and technical service providers. For example, a deposit made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, or Public Bank Online may generate a payment status, reference number, time, and amount. Dino99 does not need your online banking password or complete payment authentication credentials.

Dino99 may process personal information for the following legitimate operational purposes:

• Creating, maintaining, verifying, and securing a dino99 account.
• Confirming that a user meets the 21+ age requirement.
• Processing MYR deposits, withdrawals, refunds, and payment reconciliations.
• Providing casino games, live dealer tables, slots, sports markets, live football, and account history.
• Applying bonus conditions, loyalty points, limits, exclusions, and settlement rules.
• Detecting identity misuse, duplicate accounts, collusion, bonus abuse, fraud, chargebacks, and unauthorised access.
• Responding to support requests, complaints, technical faults, and payment enquiries.
• Maintaining system availability, analysing performance, and improving the dino99 user experience.
• Applying deposit limits, cooling-off periods, self-exclusion, and other responsible gambling safeguards.
• Meeting legal, regulatory, contractual, accounting, and record-keeping obligations where applicable.

Dino99 will not use personal information for a materially incompatible purpose without an appropriate basis or notice. Where optional consent is required, users may decline without losing unrelated dino99 account functions.

Depending on the circumstances and applicable law, dino99 may process information because it is necessary to perform the user agreement, comply with a legal obligation, protect vital interests, pursue a legitimate operational interest, or act on valid consent.

Legitimate interests may include preventing fraud, securing dino99 systems, settling wagers, defending legal claims, supporting members, improving service reliability, and ensuring fair participation. Dino99 considers the nature of the data and the effect on users before relying on a legitimate interest. Consent may be withdrawn for future processing where consent is the applicable basis.

Dino99 processes transaction information to credit deposits, return eligible funds, investigate discrepancies, and protect members from payment misuse. Payment providers may send dino99 confirmation records relating to the account holder, payment method, MYR amount, transaction time, status, and reference.

Identity verification may involve comparing registration details with a MyKad, passport, proof of address, bank statement, e-wallet record, or photograph. Dino99 may request additional evidence where account information is inconsistent, a withdrawal is unusually large, several payment sources are used, or suspicious activity is detected.

Verification records are restricted to authorised personnel and approved providers who require access for a defined function. Dino99 does not publish member payment activity or sell financial information to unrelated parties.

Dino99 may use cookies and similar browser technologies to maintain sessions, remember settings, secure logins, measure website performance, identify technical faults, and reduce fraudulent activity. Essential cookies support core dino99 functions and may be required for account access.

Analytical information may show how users move between pages, which device categories are common, or where errors occur. Dino99 uses this information to improve navigation and performance rather than to reveal private gambling activity publicly. Browser controls may allow users to remove or restrict cookies, although disabling essential cookies can affect login and account features.

Dino99 does not sell member information. Personal information may be disclosed only where reasonably necessary to operate or protect the service, satisfy a valid obligation, or complete a user-requested transaction. Recipients may include:

• Payment processors and Malaysian banking or e-wallet channels selected by the member.
• Identity verification, fraud prevention, and account security providers.
• Hosting, cloud, communication, customer-support, and technical service providers.
• Game and sports data providers where information is required to settle activity or investigate integrity concerns.
• Professional advisers, auditors, insurers, or dispute-resolution specialists under confidentiality duties.
• Competent authorities where disclosure is required by applicable law or a valid legal process.

Dino99 requires service providers to handle personal information appropriately and to limit access to personnel who need it for an approved purpose.

Online gaming services may rely on infrastructure, verification systems, payment support, and game technology located outside Malaysia. As a result, dino99 information may be processed in countries with privacy rules that differ from those applying in Malaysia.

When dino99 permits an international transfer, appropriate contractual, technical, or organisational safeguards are used where required. These safeguards may include restricted access, encryption, confidentiality obligations, processor agreements, and review of the receiving provider's security practices.

Dino99 uses layered measures intended to protect information against unauthorised access, loss, alteration, disclosure, or misuse. Measures may include encrypted connections, password controls, access logging, network monitoring, environment separation, staff access restrictions, identity checks, backups, and incident procedures.

No internet service can guarantee absolute security. Members also play an important role by using a unique password, securing their phone and email account, signing out on shared devices, and refusing requests for passwords or one-time codes. Suspected account access should be reported to dino99 promptly.

Dino99 retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, transaction records, fraud prevention, dispute handling, self-exclusion enforcement, accounting, and applicable legal obligations.

Retention periods differ according to the type of information and the surrounding risk. A closed dino99 account may still require limited records to prevent duplicate registration, resolve a payment dispute, protect legal rights, or maintain a self-exclusion. When information is no longer required, dino99 will delete, anonymise, or securely isolate it in accordance with applicable procedures.

Subject to applicable law, identity verification, and permitted exceptions, dino99 users may request information about the personal data held about them. Requests should be clear enough for dino99 to identify the account, the information concerned, and the action requested.

Dino99 may request proof of identity before acting on a privacy request. This protects information from being released to an unauthorised person. Certain requests may be limited where fulfilling them would conflict with fraud prevention, responsible gambling controls, transaction records, legal claims, or another lawful requirement.

Dino99 may send essential messages about account security, verification, payment status, policy changes, responsible gambling controls, or service availability. These operational notices are not promotional and may be necessary to manage a dino99 account.

Promotional communications are handled separately and may be based on consent or another permitted basis. Users can request that dino99 stop sending optional promotional messages. An opt-out may take a short period to process, and it will not stop essential security or transaction notifications.

Dino99 is intended only for users aged 21 and above. Identity and age information may be processed to prevent underage access and enforce the dino99 user agreement. If an underage person submits information, the account may be restricted while the matter is investigated.

Dino99 may also analyse account activity to identify patterns associated with gambling harm, such as unusually rapid deposits, repeated limit changes, lengthy sessions, or attempts to bypass self-exclusion. Such information may support safer-play messages, account contact, deposit controls, cooling-off periods, or other proportionate intervention.

Responsible gambling records may be retained after account closure where necessary to enforce a self-exclusion and prevent re-registration. Further details are available on the dino99 Responsible Gambling page.

Dino99 may update this Privacy Policy when services, technology, payment methods, security practices, or legal requirements change. Significant updates may be highlighted through the website or account interface. The version displayed on dino99 is the current policy.

Users should review this page periodically. Continued use of dino99 after an update means the revised policy will apply to subsequent processing, subject to any consent or notice requirement imposed by applicable law.

Questions, concerns, complaints, or privacy rights requests may be submitted to dino99 through 24/7 live chat or by contacting [email protected]. The email address is displayed as plain text and is not a clickable link.

To help dino99 review a request efficiently, include your account username, the nature of the privacy issue, the information concerned, and the action you are requesting. Do not include your password or one-time security code. Dino99 may ask for identity verification before disclosing or changing account information.

General answers about account verification, Malaysian payment options, security, and withdrawals are also available in the dino99 FAQ.